Our Central team has decades of experience within the care sector, primarily complex needs and community based support work.
Our Support workers are recruited specifically to work with each client. Following the initial interview, successful applicants are introduced to our client and their involvement in selecting support workers with whom they are compatible contributes to long-term working relationships with excellent service delivery.
Prior to starting work, support workers undergo an induction programme and receive any additional training specific to their client’s needs. Training and development are ongoing, delivered by experienced professionals in the relevant field, our care managers and nurses monitor working practices on a continuing basis.
This approach enables us to provide the highest quality care, while ensuring client safety and promoting their dignity, independence and quality of life. The training and support we give to our support workers also contributes to our high levels of staff retention, which promotes the consistency and continuity of care that our clients value.
Support Workers deliver clients’ day-to-day care packages, under the
supervision of experienced nurses, and become highly skilled in the care of clients with Acquired Brain Injury, Spinal Cord injuries and numerous Neurological conditions.
To support our client-specific needs, we also have on call throughout the country a team of Support Workers to cover shifts in the event of an emergency, for example when a Support Worker falls ill or has a family emergency.
All members of this rapid response team are highly skilled and appropriately trained to be able to manage the complex health care needs of our clients. When an out-of-hours emergency occurs, clients and staff can notify us via our on call system, which is operated by experienced staff.
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